Our A+ support team is standing by to help sell your used stuff. Take a look through our responses to Frequently Asked Questions below, then fill out a brief form to Schedule a Call or email support@hellosella.com.
Yes! In fact, a free consultation is where we like to start.
Just fill out the form above to tell us a bit about your items and what’s driving the desire to sell & declutter (e.g. are you moving?). Then one of our A+ support folks will follow up by email with additional info and questions to get started.
We’ll get as much information as possible about your stuff, answer any questions you might have, talk through your customized plan, and share expectations for working with a ReSella.
If you have items our ReSellas can’t accept (like a shed full of old building materials), or you’d rather sell stuff yourself, we’ll still point you in the right direction!
Generally speaking, our ReSellas accept small-ish items that will easily sell for at least $50 on a resale marketplace, like Facebook or eBay. Some ReSellas might accept larger items, like chairs and bicycles, but the sweet spot is valuable stuff that fits comfortably in a car, and one person can easily carry.
Our ReSellas generally do not accept unsorted lots of clothing. However, individual designer items, outerwear, jackets, accessories and shoes that will easily sell for $50 on a used clothing site like Poshmark are still good bets.
Unfortunately, we’re not able to handle large-scale clear outs or on-site sorting of items at this time. Should you have a unique request involving several higher-value items, please contact us with specific details to discuss.
We don’t have the network to directly handle estate sales or storage unit sales (yet!), but we’ll do our best to help you select items that make sense for our ReSellas. For everything else, we’ll refer you to a partner or point you towards the right resources.
Yes! We know that selling used stuff is just one part of decluttering, so many ReSellas offer hourly help for other tasks. ReSellas can help you clear out your garage, make runs to a donation center, or even ferry bags of kids clothing and gear to an appropriate local consignment store.
Most ReSellas don’t accept furniture due the cost and effort required to move and store it. If you have small, valuable items, like a $400 Pottery Barn chair, your ReSella might make an exception, but it’s up to them.
If your ReSella is local, you’ll arrange a convenient time to drop off items at their home. Many ReSellas offer local pickup as well for a fee, but as you might expect, the cost for that service is based on driving distance and time.
Yes, but you’ll want to be super selective when choosing items to ship to a ReSella due to the inherent cost and effort involved. Don’t worry—we’ll help you whittle down your list of items to the ones that make sense!
Yep, when you work with Sella, every one of your items is fully insured for $5,000 as soon as it’s in the hands of your ReSella.
Note: for Mail-In orders, you’ll be responsible for packing, shipping, and insuring items so that they arrive at your ReSella’s home safe and sound. We’ll send you tips and tricks, but we highly recommend taking items to a professional pack-and-ship location, like a UPS Store, if you’re shipping anything fragile.
At the moment, there’s no way to simply browse through ReSellas to reach out to them directly.
Instead, our team will work with you to figure out what's worth selling, and then together we'll come up with an Asking Price and a Walk-Away Price for each item, based on seasonality, condition, brand, accessories, active marketplace listings and recent sales.
When your order is ready, we'll share it with our ReSellas and they'll have the opportunity to "match" with you. Once a ReSella matches with you, we'll put you in touch directly to get started!
We’ll recommend prices and work with you to set prices, but the final decision is always yours. Specifically, our pricing experts will suggest an Asking Price and a Walk-Away Price for each item, based on seasonality, condition, brand, accessories, active marketplace listings and recent sales.
Once you've zeroed in on a range that feels right, your ReSella has everything they need to make a sale at the best price possible. They’ll start out listing items at the Asking Price, then slowly lower the price if they’re not getting any interest. ReSellas will never sell an item below your Walk-Away Price.
Since ReSellas (and Sella) make money based on your final sale price, you can trust that we’re all aligned to negotiate hard for every dollar!
ReSellas list items on a variety of resale marketplaces, like Facebook Marketplace, OfferUp, Craigslist, eBay, Poshmark, Mercari and others.
When a sale is complete, your ReSella will send your payout within 2 days via a payment app you’ve both agreed to up front, e.g. PayPal, Venmo, Zelle, etc.
Welcome back! We’ve made some big changes to improve the experience for customers and ReSellas, and we’d love to work with you again.
Just book a consultation using the form above, and we’ll be happy to answer questions while we show you the latest and greatest.
When you work with a ReSella, they agree to an initial consignment period of 60 days from the date items are first listed for sale. After that, it's up to them (and you) to decide whether to extend the consignment period for another 30 days.
When an item is deemed ineligible for sale or your consignment period wraps up, you’ll have 14 days to arrange for a return. If you don’t want items returned, you can elect to "Pass it On," and we’ll do our best to get them into the hands of people who can use them.
