Help Center

Hi! How can we help?

Our A+ support team is standing by to help sell your used stuff. Take a look through our responses to Frequently Asked Questions below, then fill out a brief form to Schedule a Call, or email if you're already a customer.

Prefer calling to typing?

Leave us a voicemail at ‪(503) 479-5472‬, and someone from our team will get in touch!

Frequently Asked Questions

Can I talk to someone on the phone?

Yes! In fact, a free consultation is where we like to start. 

Just fill out the form above to tell us a bit about your items and what’s driving the desire to sell & declutter (e.g. are you moving?). Then one of our A+ support folks will follow up by email with additional info and a link to schedule your free consultation. 

On the call, we’ll get as much information as possible about your stuff. Then we’ll answer any questions you might have, talk through your customized plan, and share expectations for working with a Resella. 

If you have items our Resellas can’t accept, like a shed full of old building materials, or you’d rather sell stuff yourself, we’ll still point you in the right direction!

What items can ReSellas sell for me?

Generally speaking, our Resellas accept small-ish items that will easily sell for at least $50. Some Resellas might accept larger-ish items, like chairs and bicycles, but the sweet spot is valuable stuff that fits comfortably in a car, and one person can easily carry.

Can you sell my box of assorted clothing?

Boxes of clothing generally don't make great picks for Sella.  Unless you are selling a collection of high end, rare or a specific set of garments, we will not accept unsorted lots of clothing. Remember, our pricing is calculated per item, so please think twice before sending us a box of sweaters that will each be subject to a $5 non-refundable deposit.

How do I know my item is worth selling?

If it's a close call, search similar items on eBay and follow our other tips to see what your item is worth.

Once we are in possession of your order, we will generate a Profit Estimate for each item showing how much money we estimate you will take home after all of our experts' work is said and done. This is calculated by the estimated Item Sale Price, minus the selling costs and marketplace fees. We present these estimates as a range instead of a single number, from a great outcome to an amazing outcome. Our goal is to earn you the most money possible, while ensuring you have realistic expectations about the resale value of your item.

If our Profit Estimate shows that there’s a chance you won’t easily earn more than $15 in take-home profit from a specific item, we won’t approve it. Why? Because receiving a $3 payout after all the work that goes into selling an item is a bummer for you and for us. Sticking to higher-value items that will put at least $15 of hassle-free cash in your pocket is best.

Can you sell furniture for me?

“Do you accept furniture?” is one of the most frequent questions we receive. Unfortunately, it’s normally a no — we can’t accept furniture due to size/weight. This includes very large flat screen TVs, and ‘smaller’ furniture items like side tables, night stands, oversized floor lamps etc.

Here’s a simple test: can one person carry it out the door and load it in the trunk of a taxi? No? We can’t take it.

Will you inspect my garage and help me pick items?

Unfortunately, we’re not able to handle large-scale clear outs or on-site sorting of items at this time. Should you have a unique request involving several higher-value items, please contact us with specific details to discuss.

Do you handle storage units or estate sales?

We don’t have the network to directly handle estate sales or storage unit sales (yet!), but we’ll do our best to help you select items that make sense for our Resellas. For everything else, we’ll refer you to a partner or point you towards the right resources.

Can Resellas help with other decluttering projects?

Yes! We know that selling used stuff is just one part of decluttering, so many Resellas offer hourly help for other tasks. Resellas can help you clear out your garage, make runs to a donation center, or even ferry bags of kids clothing and gear to an appropriate local consignment store.

Can you sell furniture for me?

Most Resellas don’t accept furniture due the cost and effort required to move and store it. If you have small, valuable items, like a $400 Pottery Barn chair, your Resella might make an exception, but it’s up to them.

Where do I drop off items? Do you offer local pickup?

If your Resella is local, you’ll arrange a convenient time to drop off items at their home. Many Resellas offer pickup as well, and as you might expect, the cost for that service is based on driving distance and time.

Can I ship items to a Resella?

Yes, but you’ll want to be super selective when choosing items to ship, to a Resella due to the inherent cost and effort involved. Don’t worry—we’ll help you whittle down your list of items to the ones that make sense!

How much does it cost for Resellas to sell my stuff?

With Sella, you decide up front how much you’re willing to pay to have someone sell your stuff. For example, you might offer Resellas a 25% commission to sell miscellaneous household items, or 50% to sell 6 pairs of mid-value jeans, or just 15% for a laptop and iPad which are high value and sure to sell.

We’ll help you select items that make sense to sell and suggest a commission rate – but ultimately it’s up to you to say what you want to pay.

Are my items insured?

Yep, when you work with Sella, every one of your items is fully insured for $5,000 as soon as it’s in the hands of your Resella. 

Note: for Mail-In orders, you’ll be responsible for packing, shipping, and insuring items so that they arrive at your Resella’s home safe and sound. We’ll send you tips and tricks, but we highly recommend taking items to a professional pack-and-ship location, like a UPS Store, if you’re shipping anything fragile

How do I see Resellas to work with?

You’ll be able to see profiles, reviews, and personal notes from the Resellas who are interested in working with you.

First, we’ll provide a consultation to help you identify which items you want to sell, how much you’d like to pay, and if there are any other services you’re interested in.

Then, eligible Resellas will have a chance to take a look over your order, and you’ll get messages from the Resellas who want to work with you!

At the moment, there’s no way to simply browse through Resellas or reach out to them directly, without first creating an order of items you’d like to sell.

Who sets the price for my items?

We’ll recommend prices and work with you to set prices, but the final decision is always yours. Specifically, our pricing experts will suggest an Asking Price and a Walk-Away Price for each item, based on seasonality, condition, brand, accessories, active marketplace listings and recent sales. 

Once you've zeroed in on a range that feels right, your Resella has everything they need to make a sale at the best price possible. They’ll start out listing items at the Asking Price, then slowly lower the price if they’re not getting any interest. Resellas will never sell an item below your Walk-Away Price.

Since Resellas (and Sella) make money based on your final sale price, you can trust that we’re all aligned to negotiate hard for every dollar!

Where are items sold?

Resellas list items on a variety of resale marketplaces, like Facebook Marketplace, OfferUp, Craigslist, eBay, Poshmark, Mercari and others.

How and when do I get paid?

When a sale is complete, your Resella will send your payout within 2 days via a payment app you’ve both agreed to up front, e.g. PayPal, Venmo, Zelle, etc.

I used Sella in the past… has the service changed?

Welcome back! We’ve made some big changes to improve the experience for customers and Resellas, and we’d love to work with you again.

Just book a consultation using the form above, and we’ll be happy to answer questions while we show you the latest and greatest.

Do I get to set pricing for my item?

Yes, you always have a say in pricing. Our team will work with you to set an initial asking price (your highest number) and a walk-away price (the absolute lowest price you're willing to accept), and you will always get the final say. Our goal is to earn you the most money possible from the sale of your item, while helping set realistic expectations.

Learn more about this process in our Help Center.

How do I get paid?

Getting paid with Sella is as easy as cashing out your balance from a money app.  When submitting your order, you’ll be prompted to connect your payment details via Stripe. Your funds will be available the moment the return window on your item closes.

Read more about getting paid in our Help Center.

Do larger items cost more?

Yes, just like any standard shipping or storage pricing, larger items can cost a little more. Storage and handling of average-sized items start at $0.05/day during the sales process per cubic-foot, and go up from there.  You'll always get a breakdown of fees ahead of time, so you're never surprised on your final invoice.

Keep in mind, we can't accept oversize items like furniture and bicycles. For more info, head to our What to Sell article.
For a simple test: can one person carry it out the door and load it in the trunk of a taxi? No? We can’t take it.

How long are items listed?

Items are listed for a maximum of 60 days. If your item still has not sold at the 30 day mark, we conduct a complimentary refresh.

View more in our Help Center.

What if my item doesn't sell?

If an item doesn’t sell within our 60-day cycle, or if you decide it's time to cancel, we will process your $5 deposit to cover the upfront costs, but we won’t charge you for any of the services or labor rendered during the sales process.

That said, every item that can sell, should sell — it's just a matter of price and timing to find the right buyer. Keep in mind, it's tough to sell snowshoes in July, and off-brand headphones from the 90s probably aren't worth what you paid for them. Don't worry, we'll steer you in the right direction every step of the way so that every sale is profitable.