Money-Back Guarantee

What can I return?

Misrepresented items can be returned.
Items are eligible for return if they have been misrepresented by the seller, so please read listings carefully to ensure that you are comfortable buying the item as described. In particular, for items with a specific make and/or model number, be sure to research the item, check out reviews, look up technical specifications and generally make sure that the item will meet your needs.

Here are some examples of what we would consider to be a misrepresented listing:

• An iPad advertised as a 128GB model that is actually a 64GB model.
• A scooter advertised as "perfect working condition," but it has a bent axle that makes a wheel wobble.

Everything else cannot be returned.
We share the view of virtually every other secondary marketplace, which is that sellers are responsible for accurately describing their items, and buyers are responsible for making informed purchases. To be fair to sellers, we cannot accept returns when buyers simply decide they no longer want or need an item.

Before you buy:

• Carefully read the item description, review photos to evaluate the item's condition, and ask clarifying questions if you're on the fence.
• For gadgets and other items advertised with a specific make and/or model number, research the item online to make sure it will work for you. For example, you can not return an accessory that doesn't work with iPhones, if a bit of research clearly says it's only compatible with Android devices.

Need to submit a claim? Learn more here. You can also read our full Buyer Terms & Conditions here.

Return an item

When you buy an item via Sella, you are covered by our 3-day money back guarantee: your item will arrive exactly as described or your money back.

Did you receive an item that is not as described? Has it been less than 3 days (72 hours) since you received the item? If so, you may be eligible for a refund.

If you’re not sure if your request meets our criteria for a refund, you can review the criteria here. Unfortunately we can only accept returns for items that were misrepresented in the listing. We can’t accept returns for other reasons, such as the item didn’t fit or you decided you didn’t want it.

If you’re ready to submit a claim, follow these steps:

Step 1: Submit your return request

1. Head to your online receipt and tap Return Item.
2. You’ll be asked to provide a reason for the refund request.
3. Submit the claim.
4. Your return request will be reviewed by a Sella staff member.
5. You will receive an email confirmation of your submission and a response to your request within 2 business days.

Step 2: Return your item within 5 days of approval

1. If your return request is approved, you will need to return the item(s) with all applicable parts, accessories, and packaging within 5 days of notice that your refund claim was approved.
2. For your convenience, we offer 3 easy options to return items:
   • Safely pack and ship the item to us using a prepaid FedEx label.
   • Deliver items to a designated location during business hours.
   • Schedule a pickup at the delivery address specified on your purchase receipt

Step 3: Receive a refund

1. Once we confirm that your items have been returned to us in their original condition, we will issue a refund of the full purchase price.
   • Unfortunately if the item is damaged, incomplete, or not in the same condition it was in when delivered to you, we will be unable to issue you a refund.
   • Please note: Delivery and shipping fees are nonrefundable.
2. Your refund will be credited to your original payment method. Depending on your bank or credit card company, it typically takes between 3 and 5 business days for the refund to process once it’s been issued.