What can I return?
Misrepresented items can be returned.
Items are eligible for return if they have been misrepresented by the seller, so please read listings carefully to ensure that you are comfortable buying the item as described. In particular, for items with a specific make and/or model number, be sure to research the item, check out reviews, look up technical specifications and generally make sure that the item will meet your needs.
Here are some examples of what we would consider to be a misrepresented listing:
- An iPad advertised as a 128GB model that is actually a 64GB model.
- A scooter advertised as "perfect working condition," but it has a bent axle that makes a wheel wobble.
Everything else cannot be returned.
We share the view of virtually every other secondary marketplace, which is that sellers are responsible for accurately describing their items, and buyers are responsible for making informed purchases. To be fair to sellers, we cannot accept returns when buyers simply decide they no longer want or need an item.
Before you buy:
- Carefully read the item description, review photos to evaluate the item's condition, and ask clarifying questions if you're on the fence.
- For gadgets and other items advertised with a specific make and/or model number, research the item online to make sure it will work for you. For example, you can not return an accessory that doesn't work with iPhones, if a bit of research clearly says it's only compatible with Android devices.